Climber RMS is a B2B company that provides a cloud-based revenue management system for the hospitality industry. I am working as a freelancer with the goal of simplifying critical workflows and optimising the system’s performance and reliability.

Project Mundo Galp – Customer App B2C
→ Results: App engagement increased by 35%, users were less confused, and support calls went down, with more positive feedback.

• Led the redesign of Galp mobile app to make it easier for users to find important information, reduce frustration, and increase app adoption.

• Conducted user research (support tickets, reviews, analytics), user interviews, usability tests, A/B testing, and heuristic evaluation to understand problems and validate solutions.

Project Galp Assistant – B2B
→ Results: Reduced oil quantity check time by 80%, made replenishment orders easier, improved cash counting accuracy, and saved employees significant time.

• Designed a digital system to replace manual spreadsheet processes, helping users save time and reduce errors in cash and oil operations in Portugal and Spain.

• Did user shadowing to understand real workflows, worked with cross-functional teams, led ideation workshops, and conducted usability testing to validate solutions.

• Plural+Udifar SaaS Platform: Led the UX and digitalization of manual processes for a pharmaceutical distribution company. Redesigned workflows, reduced order processing time by 70%, connected pharmacies with internal teams, and improved traceability and user experience.

• MDS Intranet Redesign: Redesigned and launched a native web and mobile intranet application, enhancing employee experience. Resulted in an 83% increase in average monthly visitors and a 45% increase in employee engagement.

• From January 2020 to 2023, I was outsourced to Galp